Legal Choices launch 18 month project to develop legal service tools
Legal Choices is a website which was set up by the legal services regulators to act as an independent source of public legal education on access to the legal services market. Its aim is to increase access to legal advice and representation.
Over the next 18 months Legal Choices is undertaking research (run by Alterline) to fully identify the needs of actual and potential legal service users which will culminate in the development of 4 apps or widgets – tools which could help users engage better with legal services from identifying what services are available to how much it might cost.
As part of the research process Legal Choices hosted a two day workshop as the first stage of development to identify and prioritise areas of need and understand what solutions service providers would like to see to existing access problems.
A key element of discussion was the triage of clients and how to capturing individuals who might not know that a problem they were experiencing was a legal one. This is something which has been consistently identified as an area of concern, including at the recent LASPO conference. Another focus was helping people understand legal services affordability and giving service users a range of options and helping them understand what serviced they could expect form different providers and what that might cost.
Other areas discussed included; helping clients understand the difference between service providers including identifying what constitutes a ‘bad’ service, helping clients keep track of their legal journey including highlighting time frame and possible things to expect in the future and helping clients engage and interact with both service providers and their own cases in a positive and supportive way.
The next steps will be for Alterline to take the topics discussed back to potential users to develop them further. After that there will be a development and prototype stage before the final 4 apps or widgets are produced.
Legal Choices will be coming back for group views throughout this process and there’s also a chance for continued input through their Linkedin group. The full notes from the Legal Choices ideation workshop can be found here.