Published 20/09/2018 by Christian Gunther
Triage tools, legal portals, guided pathways. Whatever the terminology, the use of technology to gather information from service users and signpost or refer them, based on that information given, to appropriate services is a much sought after resource. Getting the model right is an undeniable challenge but there are some good international examples of how to make the right technology work in the right situations.
What's out there and what's to come in terms of providing access to justice through technology to litigants in person and other vulnerable users.
Lexis Nexis are looking for potential partners in the advice sector that would benefit from a triage or prioritisation tool to increase the number of people they can help and improve their operations. This is part of a project LexisNexis kicked off in 2017 to support the advice sector as part of their CSR initiatives.
Human centred legal design has the potential to deliver enormous benefits not just to the to legal profession but to the everyday person when encountering the law. Legal Geek conference scheduled for October
From the reform of HMCTS and the introduction of Assisted Digital, to the use of artificial intelligence to predict the outcome of your case, it seems where there's a legal dispute there's a digital solution We've pulled together a brief overview of some of the most relevant developments to look at how their introduction might help, or hinder, litigants in person.
The new web tool uses an algorithm to work out if there is a good case, prepares a letter to send to the defendant and calculates what it believes the case is worth. Alongside, it provides case evaluation, letter and valuation tools.
(Author: Jill Canvin, analogue.DIGITAL) No more carrier bags of documents for you to sort out! OnRecord is designed to help litigants in person to help themselves and for you to help them more easily.
Roger Smith has produced a report, commissioned by The Legal Education Foundation (TLEF), entitled "Digital Delivery of Legal Services to People on Low Incomes". TLEF Chairman, Guy Beringer, says "We hope that the Report will stimulate others to let us know of advances that they are making or are aware of others making in this important area of using information technology to provide low cost legal service to people. These developments are not a magic bullet but taken together they can make a difference to the lives of a lot of people. We intend to update the Report on an annual basis as a record of developments in the provision of IT based legal service.”
Earlier this year, Hastings-based seAp won the 2017 Charity Times Award for their ground-breaking online web app which enables people across England and Scotland to access their expertise digitally. The organisation, which provides advocacy for people needing help to access their rights, beat seven other organisations – including the National Trust and Age UK – to win the award for the best use of technology.
Following the “Transforming our justice system” White Paper in September 2016, plans for a new Online Court are underway. HMCTS’ reform programme aims to streamline a number of different services online and provide more accessible ways for non-lawyers to commence and respond to claims. Moving proceedings online will especially impact the civil courts, where the number of litigants in person has risen sharply.
Author: Emily MacLoud, Head of Casework, The Bar Pro Bono Unit. This year the Bar Pro Bono Unit is taking our service online. Along with HMCTS, ACAS and other agencies, we have created an accessible digital platform, which we hope will make our application process simpler and quicker for applicants, frontline agencies and volunteering barristers.
An issue that often crops up within the access to justice arena is how to effectively signpost and refer clients to other organisations. Many organisations have their own internal systems in place, but these referral systems allow organisations share an electronic referral system with other partners, such as advice agencies or local authorities.