User experiences during lockdown
There is much we can learn form the health and social care sector, not least how to integrate and respond to user needs in service delivery. The coalition charity National Voices has a number of resources and events which look at user experiences of remote and virtual consultations and appointments.
National Voices is the coalition of health and social care charities in England and Wales. They focus heavily on featuring the voices and experiences of users in designing, developing and deploying health and social care services.
We have previously highlighted the links between health and legal advice, but there is much more our respective communities can share, particularly learning about how to engage with and provide services to vulnerable users.
“Nothing about us without us”
To fully underpin the user centred nature of their work, the coalition has produced a statement for the Five principles for the next phase of the COVID-19 response. The principles include confronting inequality and engaging with those impacted.
Friday 17 July, 11:00 am - 12:00 pm
COVID-19 represents opportunity, as well as challenge, to ‘build back better’. This will only be achieved through meaningful engagement with those who use health and care services. This webinar will discuss what good involvement could look like, and how it can be facilitated.
Friday 24 July, 11:00 am - 12:00 pm
This free webinar will look at how we get the most out of the virtual health and care experience and discuss findings and insight from recent research about people’s experiences of remote and virtual consultations and appointments.
You can access all recent webinar recordings on their You Tube channel via the National Voices Covid Conversations playlist.
As part of the Our Covid Voices response, the charity is collecting stories on how the easing of restrictions has effected experiences of those who are COVID-19 vulnerable.
If you know anyone who would like to share their experience,National Voices are able to offer support with writing and recording stories, please contact Sam Batey if this would be helpful.