Litigants in Person Workstream
De-escalation tips and tricks
Published 05/06/2020
When dealing with distressed clients it's easy for situations to escalate and they can quickly feel out of control. Here we signpost to a couple of deescalation training tools to combat this.
Opportunity: E-learning for Staff to Help Customers Fight Addictions
Published 16/03/2020 by Shanjun Zhu
The Money Advice Trust have launched an online course to equip professionals with knowledge, skills and confidence to identify and support customers with gambling, alcohol and substance addictions.
Resource: New Guide to Support Customers Affected by Mental Health and Debt Problems
Published 16/03/2020 by Shanjun Zhu
Money Trust Advice Policy Institute have collaborated with the Money Advice Trust, with support from UK Finance, to launch a new guide to help debt collection staff better communicate with customers with mental health and debt problems.
Spotlight on: Supporting Additional Needs in Scotland
Published 16/03/2020 by Johnny Tan
The Health and Education Chamber of Scotland has built new hearing facilities in Glasgow to accommodate special needs cases. These facilities provide a strong example of the benefits of user-centred design in creating new services and facilities.
The presumption of resilience – Litigation and mental health
Published 05/03/2020 by Johnny Tan
The stress of litigation affects stakeholders adversely in many ways, exposing all to significant mental health risks. It is imperative that we take concrete steps to address the problem.
Court of Appeal: Leniency for Applicants Unable to Access Legal Aid Within the Limitation Period
Published 21/02/2020
A recent case in the Court of Appeal has highlighted the problems faced by homeless persons in appealing their cases, due to difficulties in accessing legal aid. The judgement provides hope for judicial discretion where an appeal is made out of time due to the lack of availability of legal aid.
Understanding the support needs of Litigants in Person through Human Centred Design
Published 09/01/2020 by Professor Gráinne McKeever and Dr Lucy Royal-Dawson
Network members, Law and Social Justice Professor Gráinne McKeever and Dr Lucy Royal-Dawson from Ulster University, share some news about their project 'Understanding the support needs of Litigants in Person through Human Centred Design'.
