Published 20/09/2018 by Christian Gunther
Triage tools, legal portals, guided pathways. Whatever the terminology, the use of technology to gather information from service users and signpost or refer them, based on that information given, to appropriate services is a much sought after resource. Getting the model right is an undeniable challenge but there are some good international examples of how to make the right technology work in the right situations.
What's out there and what's to come in terms of providing access to justice through technology to litigants in person and other vulnerable users.
On the 25th of September it will be the 10 year anniversary of the Commission on Legal Empowerment of the Poor (CLEP 10). This provides a great opportunity for members to spotlight access to justice issues.
CPAG (the Child Poverty Action Group) have launched the 'Early Warning System' project to record the impact of benefit changes since 2013 on individuals and families across England and Wales. You can record your experiences through their system now.
In yet another step towards modernisation of the court system, HMCTS have now launched “Juror Digital” which allows potential jurors to confirm their availability online.
Mental Health issues experiences by litigants in person was highlighted as one of the key issues facing the sector but following our Mental Health training in April it emerged that supporting staff and volunteers who engage with distressed people in emotive circumstances is just as important.
Legal Choices is a website which was set up by the legal services regulators to act as an independent source of public legal education on access to the legal services market. Its aim is to increase access to legal advice and representation.
In essence, Legal Design reformats the presentation of legal advice, information services and resources in a way which makes it easily accessible and understandable. Legal design puts the users of the system at the heart of its considerations and develops services and products based solely on their needs, understanding and likely user journey.
Lexis Nexis are looking for potential partners in the advice sector that would benefit from a triage or prioritisation tool to increase the number of people they can help and improve their operations. This is part of a project LexisNexis kicked off in 2017 to support the advice sector as part of their CSR initiatives.
Human centred legal design has the potential to deliver enormous benefits not just to the to legal profession but to the everyday person when encountering the law. Legal Geek conference scheduled for October
The Provincial Court of British Columbia, in partnership with Clicklaw, have created (regularly updated) mobile-friendly guides to online legal information resources for self-represented litigants, and others who require assistance when starting out on the path to problem resolution for Provincial Court matters.
Judges in Nova Scotia learn about the challenges faced by the African community in the justice system
“We all carry with us lived experiences that shape who we are and what we believe, and those experiences help guide the decisions we make...it is important that we take time to better understand the world view of those who turn to us for relief, particularly when those individuals come from a background different than our own.”
From the reform of HMCTS and the introduction of Assisted Digital, to the use of artificial intelligence to predict the outcome of your case, it seems where there's a legal dispute there's a digital solution We've pulled together a brief overview of some of the most relevant developments to look at how their introduction might help, or hinder, litigants in person.
We're proud to have the Child Line Advice Service (CLAS) joining the Litigant in Person Network. Find updates on their current work with litigants in person here.
HMCTS have published their latest update on the progress of the court reform process.
The new web tool uses an algorithm to work out if there is a good case, prepares a letter to send to the defendant and calculates what it believes the case is worth. Alongside, it provides case evaluation, letter and valuation tools.
Rachel Braverman introduces the work of Money and Mental Health, a charity committed to breaking the link between financial difficulty and mental health problems.
RCJ Advice, one of the LIP Support Strategy Partners, has been funded by the latest round of the Tampon Tax Fund to expand access to legal advice for women experiencing domestic abuse through the provision of phone and email consultancy advice, digital tools, and an online forum for the front line workers who assist women. Alison Lamb, Chief Executive at RCJ Advice, provides an introduction to the project.
On 23rd April we arranged a free one day workshop on working with distressed Litigants in Person. Over 90 people registered to attend but unfortunately others were unable to join us as the event was oversubscribed. Given the high level of interest, we have provided an update on the workshop below together with next steps to ensure everyone in the LIP Network is informed about our work.