The Home Office are offering a Assisted Digital service to support customers who need digital help to complete their immigration application online. The service does not offer immigration advice but is available to those who do not have the appropriate access, skills or confidence to complete an online immigration application form.
Update from TechCrunch on the latest development of DoNotPay which includes a brief video showing how it works.
A number of advice agencies and pro bono clinics are looking into Skype as a cost efficient accessible way to improve access to their services. There is much to learn from established projects and partnerships, and hopefully what follows are some useful pointers if you are interested in setting up such services.
An issue that often crops up within the access to justice arena is how to effectively signpost and refer clients to other organisations. Many organisations have their own internal systems in place, but these referral systems allow organisations share an electronic referral system with other partners, such as advice agencies or local authorities.