Co-located support services, such as Citizens Advice services at GP practices, can play a crucial role in helping both patient/clients and the service provider. A national average shows the almost a fifth of GP consultation time is spent on 'non-clinical' issues presented by clients, but how is this reflected in the poorest and most vulnerable user groups?
Mental Health issues experiences by litigants in person was highlighted as one of the key issues facing the sector but following our Mental Health training in April it emerged that supporting staff and volunteers who engage with distressed people in emotive circumstances is just as important.
In essence, Legal Design reformats the presentation of legal advice, information services and resources in a way which makes it easily accessible and understandable. Legal design puts the users of the system at the heart of its considerations and develops services and products based solely on their needs, understanding and likely user journey.
As part of its work around improving access to justice for individuals, the Equality and Human Rights Commission (EHRC) is providing a second tier advice line on discrimination and human rights issues for those supporting individuals with complaints that might involve discrimination or human rights.
Family drug and alcohol courts (FDAC) ‘one of the most important developments in family justice in the last 40 years’ will close in September due to lack of funds. Independent evaluations show that FDAC saves local authorities who support the problem-solving model £2.30 for every £1 spent.
We are increasingly looking to technology to deliver access to justice. In a recent webinar Namati highlighted six key questions to answer before implementing a technological solution to an access to justice issue.
Lexis Nexis are looking for potential partners in the advice sector that would benefit from a triage or prioritisation tool to increase the number of people they can help and improve their operations. This is part of a project LexisNexis kicked off in 2017 to support the advice sector as part of their CSR initiatives.
Human centred legal design has the potential to deliver enormous benefits not just to the to legal profession but to the everyday person when encountering the law. Legal Geek conference scheduled for October
Judges in Nova Scotia learn about the challenges faced by the African community in the justice system
“We all carry with us lived experiences that shape who we are and what we believe, and those experiences help guide the decisions we make...it is important that we take time to better understand the world view of those who turn to us for relief, particularly when those individuals come from a background different than our own.”
Following their vulnerability guidance for money lending and debt collection, the University of Bristol's Personal Finance Research Centre has created some complementary resources for advice agencies
From the reform of HMCTS and the introduction of Assisted Digital, to the use of artificial intelligence to predict the outcome of your case, it seems where there's a legal dispute there's a digital solution We've pulled together a brief overview of some of the most relevant developments to look at how their introduction might help, or hinder, litigants in person.
The International Commission of Jurists has recently published a set of training materials on access to justice for migrant children. These training materials should help representatives of migrant children increase their knowledge of the rights of the children, increase their understanding of the use of international redress mechanisms for violations of human rights and give some advice on how to effectively communicate with child clients.
Under proposed changes to small claims limits it is estimated as many as 90% of accident victims will be unable to pursue claims with legal assistance. Michael Lewis, CEO of Claim Technology explores whether a combination of technology and barristers can fill the gap.
While technology can be a game changer, it can also be a non-starter due to the challenges it carries for many grassroots groups, including heavy costs, the need for technical expertise, and confusion on which tools are fit for purpose. If you're thinking about using technology to improve access to justice and want to ensure you’re pointing your efforts in the right direction you can sign up for this free webinar on 20 June.
The webinar, available on YouTube covers strategies and approaches to identify and support customers with mental capacity limitations.
The new web tool uses an algorithm to work out if there is a good case, prepares a letter to send to the defendant and calculates what it believes the case is worth. Alongside, it provides case evaluation, letter and valuation tools.
Rachel Braverman introduces the work of Money and Mental Health, a charity committed to breaking the link between financial difficulty and mental health problems.
RCJ Advice, one of the LIP Support Strategy Partners, has been funded by the latest round of the Tampon Tax Fund to expand access to legal advice for women experiencing domestic abuse through the provision of phone and email consultancy advice, digital tools, and an online forum for the front line workers who assist women. Alison Lamb, Chief Executive at RCJ Advice, provides an introduction to the project.
On 23rd April we arranged a free one day workshop on working with distressed Litigants in Person. Over 90 people registered to attend but unfortunately others were unable to join us as the event was oversubscribed. Given the high level of interest, we have provided an update on the workshop below together with next steps to ensure everyone in the LIP Network is informed about our work.