Do clients prefer online contact to speaking with lawyers?
Published 03/05/2019 by Stacey Lamb
Research by mmadigital shows that cost and lack of understanding of legal services could see consumer clients try to avoid direct contact with lawyers.
Dez Derry, chief executive at mmadigital said: “It’s clear from our research that consumers feel far more comfortable sitting behind a keyboard or a handset to make at least their first contact with a law firm.”
For more details see recent articles in the Law Gazette and The Times.
