Digital – International
Triage tools – The Illinois Model
Published 20/09/2018 by Christian Gunther
Triage tools, legal portals, guided pathways. Whatever the terminology, the use of technology to gather information from service users and signpost or refer them, based on that information given, to appropriate services is a much sought after resource. Getting the model right is an undeniable challenge but there are some good international examples of how to make the right technology work in the right situations.
